Privacy Policy
Last updated: September 9, 2024
Thank you for joining the Serenity Resolutions community and visiting our website at https://serenityresolutions.com ("Company," "we," "us," or "our"). We are dedicated to safeguarding your personal information and protecting your privacy. If you have any questions or concerns regarding this policy or how we handle your personal data, feel free to contact us at (248)-997-7960.
When you visit our website and use our services, you trust us with your personal information, and we take that responsibility seriously. This privacy policy aims to clearly explain what information we collect, how we use it, and the rights you have regarding your data. We encourage you to read it thoroughly, as it contains important information. If you do not agree with any terms outlined in this policy, please stop using our website, https://serenityresolutions.com, and our services.
This privacy policy applies to all information collected through our website https://serenityresolutions.com, as well as any related services, sales, marketing, or events (collectively referred to as "Services"). By reviewing this policy, you will be better informed to make decisions about sharing your personal information with us. Please read this privacy policy carefully.
TABLE OF CONTENTS
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WHAT INFORMATION DO WE COLLECT?
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WILL YOUR INFORMATION BE SHARED WITH OTHERS?
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DO WE USE COOKIES?
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WHAT IS OUR POLICY ON THIRD-PARTY WEBSITES?
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IS YOUR INFORMATION SECURE?
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HOW LONG IS YOUR INFORMATION KEPT FOR?
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DO WE COLLECT INFORMATION FROM MINORS?
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WHAT ARE YOUR PRIVACY RIGHTS?
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SECURITY
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DO WE MAKE UPDATES TO THIS POLICY?
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HOW CAN YOU CONTACT US ABOUT THIS POLICY?
1. WHAT INFORMATION DO WE COLLECT?
Collection of your Personal information that you disclose to us.
In Summary: We collect the personal information that you voluntarily share with us.
In order to better provide you with products and services offered, Serenity Resolutions may collect personally identifiable information, such as your:
- First and Last Name
- E-mail Address
- Phone Number
We do not collect any personal information about you unless you voluntarily provide it to us when registering at https://serenityresolutions.com. However, you may be required to provide certain personal information to us when you elect to use certain products or services when registering at https://serenityresolutions.com. These may include: (a) registering for an account; (b) entering a sweepstakes or contest sponsored by us or one of our partners; (c) signing up for special offers from selected third parties; (d) sending us an email message; (e) submitting your credit card or other payment information when ordering and purchasing products and services. We will use your information for, but not limited to, communicating with you in relation to services and/or products you have requested from us. We also may gather additional personal or non-personal information in the future.
Use of your Personal Information
Serenity Resolutions collects and uses your personal information to operate and deliver the services you have requested in the context of your interaction with us and https://serenityresolutions.com. Serenity Resolutions may also use your personally identifiable information to inform you of other products or services available from Serenity Resolutions and its affiliates.
All personal information you provide must be accurate, complete, and truthful. Please inform us of any updates or changes to your personal information.
We use the information we collect for various purposes, including:
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Responding to your inquiries and providing customer support.
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Enhancing our website and services.
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Sending you periodic updates or news about our services.
Data Sharing and Transfer
We will not list, sell, or share your personal data with third-party companies for their marketing purposes. We may, however, share your information with third-party vendors or service providers who assist us in operating our business. These third parties are bound by strict confidentiality agreements.
Information Automatically Collected
Certain data, such as your IP address and device or browser characteristics, is automatically collected when you visit https://serenityresolutions.com. We automatically gather some information when you visit, use, or navigate our website https://serenityresolutions.com. While this data does not reveal your specific identity (such as your name or contact details), it may include information such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, and usage details, including how and when you interact with https://serenityresolutions.com. This information is primarily used to ensure the security and functionality of our website, as well as for internal analytics and reporting. Like many businesses, we also collect data through cookies and similar technologies.
2. WILL YOUR INFORMATION BE SHARED WITH OTHERS?
Sharing Information with Third Parties
In Summary: We only share your information with your consent, to comply with legal obligations, to provide services, to protect your rights, or to fulfill business requirements. Serenity Resolutions does not sell, rent, or lease its customer lists to third parties.
Information about your computer hardware and software may be automatically collected by Serenity Resolutions. This information can include: your IP address, browser type, domain names, access times and referring website addresses. This information is used for the operation of the service, and to maintain quality of the service.
Serenity Resolutions may share data with trusted partners to help perform statistical analysis, send you email and/or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information.
Serenity Resolutions may disclose your personal information, without notice, if required to do so by law or in the good faith belief that such action is necessary to:
(a) conform to the edicts of the law or comply with legal process served on Serenity Resolutions or the site;
(b) protect and defend the rights or property Serenity Resolutions ; and/or
(c) act under exigent circumstances to protect the personal safety of users of Serenity Resolutions , or the public.
We may process or share your data based on the following legal grounds:
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Consent: We will process your data if you have given specific consent for a particular purpose.
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Legitimate Interests: We may process your data when it’s necessary for our legitimate business purposes.
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Performance of a Contract: If we have entered into a contract with you, we may use your personal information to fulfill that agreement.
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Legal Obligations: We may share your information to comply with laws, government requests, legal proceedings, court orders, or legal processes, including responding to public authorities for law enforcement or national security purposes.
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Vital Interests: We may disclose your information to investigate or prevent violations of our policies, suspected fraud, threats to safety, or illegal activities, or as necessary in legal disputes.
In more detail, we may share your data or personal information under the following circumstances:
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Vendors, Consultants, and Third-Party Service Providers: We may share your information with third-party vendors, service providers, contractors, or agents who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting, customer service, and marketing. Third parties may use tracking technologies on our website to collect information about user interaction. Unless stated in this policy, we do not sell, rent, or trade your information to third parties for their promotional purposes.
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Business Transfers: In the event of a merger, sale of company assets, financing, or acquisition, we may share or transfer your information to another company.
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Affiliates: We may share your information with our affiliates, requiring them to adhere to this privacy policy. Affiliates include our parent company, subsidiaries, joint venture partners, or companies under common control with us.
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Business Partners: We may share your information with business partners to offer certain products, services, or promotions.
3. DO WE USE COOKIES?
Use of Cookies
In Summary: We may utilize cookies to gather and/or store your information.
The Serenity Resolutions website may use "cookies" or other tracking technologies
to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you and can only be read by a web server in the domain that issued the cookie to you. One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page.
For example, if you personalize Serenity Resolution’s pages, or register with Serenity Resolutions site or services, a cookie helps Serenity Resolutions to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same Serenity Resolutions website, the information you previously provided can be retrieved, so you can easily use the Serenity Resolutions features that you customized.
You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. You can do this through your browser (example: Internet Explorer, Safari, or Google Chrome) settings. Each browser varies, so utilizing the browser’s HELP menu may help to modify your cookies. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Serenity Resolutions services or websites you visit.
4. WHAT IS OUR POLICY ON THIRD-PARTY WEBSITES?
Links
In Summary: We are not responsible for the security of any information you share with third-party providers that advertise on our website but are not affiliated with us.
The website https://serenityresolutions.com may feature advertisements from third parties not associated with us, which may link to other websites, online services, or mobile applications. We cannot guarantee the safety or privacy of data you provide to these third parties. Any data collected by them is not covered by our privacy policy. We are not liable for the content, privacy, or security practices of any third-party sites, services, or applications linked to or from https://serenityresolutions.com. We recommend reviewing the policies of such third parties and contacting them directly with any questions.
This website contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware
when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.
As a result, we bear no responsibility or liability for the content or activities of these linked sites. However, we are committed to maintaining the integrity of our site and welcome any feedback you may have regarding these external sites.
5. IS YOUR INFORMATION SECURE?
Security of your Personal Information
In Summary: Serenity Resolutions secures your personal information from unauthorized access, use, or disclosure. Serenity Resolutions uses the following methods for this purpose:
- Secure Sockets Layer (SSL) protocol
When personal information (such as a credit card number) is transmitted to other websites, it is protected through the use of encryption, such as the Secure Sockets Layer (SSL) protocol.
We strive to take appropriate security measures to protect against unauthorized access to or alteration of your personal information. Unfortunately, no data transmission over the Internet or any wireless network can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, you acknowledge that: (a) there are security and privacy limitations inherent to the Internet which are beyond our control; and (b) security, integrity, and privacy of any and all information and data exchanged between you and us through this Site, https://serenityresolutions.com, cannot be guaranteed.
6. HOW LONG IS YOUR INFORMATION KEPT FOR?
Right to Deletion
In Summary: We retain your information only as long as necessary to fulfill the purposes described in this privacy policy, unless a longer retention period is required by law.
We will keep your personal information for the duration needed to meet the purposes outlined in this policy, unless a longer retention period is mandated or permitted by law (such as for tax, accounting, or other legal reasons). We do not retain your personal information for more than 7 years for any purpose stated in this policy. When we no longer have a legitimate business need to process your information, we will either delete or anonymize it. If deletion is not immediately possible (e.g., if the information is stored in backup archives), we will securely store and isolate it from further processing until it can be deleted.
Deletion:
Subject to certain exceptions set out below, on receipt of a verifiable request from you, we will:
• Delete your personal information from our records; and
• Direct any service providers to delete your personal information from their records.
Please note that we may not be able to comply with requests to delete your personal information if it is necessary to:
• Complete the transaction for which the personal information was collected, fulfill the terms of a written warranty or product recall conducted in accordance with federal law, provide a good or service requested by you, or reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform a contract between you and us;
• Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity; or prosecute those responsible for that activity;
• Debug to identify and repair errors that impair existing intended functionality;
• Exercise free speech, ensure the right of another consumer to exercise his or her right of free speech, or exercise another right provided for by law;
• Comply with the Electronic Communications Privacy Act;
• Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when our deletion of the information is likely to render impossible or seriously impair the achievement of such research, provided we have obtained your informed consent;
• Enable solely internal uses that are reasonably aligned with your expectations based on your relationship with us;
• Comply with an existing legal obligation; or
• Otherwise use your personal information, internally, in a lawful manner that is compatible with the context in which you provided the information.
7. DO WE COLLECT INFORMATION FROM MINORS?
In Summary: We do not knowingly or specifically target and collect data from or market to children under 13 years of age. If you are under thirteen, please obtain permission from a parent or guardian before using this website.
We do not knowingly solicit data from or market to children under 13 years of age. By using the https://serenityresolutions.com, you represent that you are at least 13 or that you are the parent or guardian of such a minor and consent to such minor dependent’s use of the https://serenityresolutions.com. If we learn that personal information from users less than 13 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you become aware of any data we have collected from children under age 13, please contact us at (248)-997-7960.
COPPA (Children's Online Privacy Protection Act)
The Children’s Online Privacy Protection Act (COPPA) gives parents control over the collection of personal information from children under 13. Enforced by the Federal Trade Commission, COPPA sets out requirements for website and online service operators to protect the privacy and safety of children online.
Fair Information Practices
The Fair Information Practices
Principles are foundational to privacy laws in the United States and have influenced data protection laws worldwide. Understanding and implementing these principles is essential for compliance with various privacy laws that protect personal information.
To align with Fair Information Practices, we will take the following actions in the event of a data breach:
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Notify affected users via email within 7 business days.
We also adhere to the Individual Redress Principle, which ensures that individuals have the right to pursue legally enforceable actions against data collectors and processors who violate the law. This principle guarantees that individuals can seek recourse through courts or government agencies to address non-compliance by data processors.
8. WHAT ARE YOUR PRIVACY RIGHTS?
In Summary: You can review, update, or delete your account at any time.
Account Information
If you wish to review, update, or delete the information in your account, or if you want to terminate your account, you can:
Upon request to terminate your account, we will deactivate or delete it and its information from our active databases. However, some information may be retained in our records to prevent fraud, troubleshoot issues, assist with investigations, enforce our Terms of Use, or comply with legal obligations.
Email, SMS/MMS Communications
With prior consent, Serenity Resolutions may occasionally contact you via email, SMS/MMS text messages, to provide announcements, promotional offers, alerts, confirmations, surveys, and other general communications. For SMS/MMS text message terms, please view our Mobile Terms of Service at https://www.serenityresolutions.com/mobiletermsofservice.
If you wish to stop receiving marketing or promotional emails from Serenity Resolutions, you can opt out by replying with “STOP” or by clicking the “UNSUBSCRIBE” button in the emails.
Opting Out of Email Marketing:
CAN-SPAM Act
The CAN-SPAM Act regulates commercial email by setting rules for sending commercial messages, establishing requirements for these messages, granting recipients the right to opt out of receiving further emails, and outlining penalties for non-compliance.
We collect your email address to:
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Send information, respond to inquiries, and address other requests or questions.
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Market to our mailing list or continue sending emails to clients after the initial transaction.
To comply with CAN-SPAM, we commit to:
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Avoid using false or misleading subjects or email addresses.
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Clearly identify the message as an advertisement.
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Include our business's physical address in each email.
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Monitor third-party email marketing services for compliance if used.
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Honor opt-out or unsubscribe requests promptly.
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Provide an unsubscribe link in every email.
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You can unsubscribe from our marketing emails at any time by clicking the unsubscribe link in the emails we send or by contacting us using the details provided below. While you will be removed from our marketing list, we will still need to send you service-related emails essential for managing and using your account. To opt out of other communications, please: simply follow the instructions at the bottom of any email, and we will promptly remove you from all correspondence.
Your Access to and Control Over Information
You can opt out of future communications from us at any time. By contacting us via the email address or phone number provided on our website, you can:
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Review the data we hold about you, if any.
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Update or correct any data we have about you.
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Request the deletion of any data we have about you.
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Express any concerns regarding our use of your data.
If you upload images to the website, please avoid including images with embedded location data (EXIF GPS). Visitors to the website may download and extract location data from images posted on the site.
Controls for Do-Not-Track Features
Most web browsers, mobile operating systems, and mobile applications offer a Do-Not-Track ("DNT") feature or setting that allows you to indicate your preference not to have your online browsing data tracked and collected. Currently, there is no universal standard for recognizing and implementing DNT signals. Therefore, we do not respond to DNT browser signals or other mechanisms that automatically communicate your preference not to be tracked. If a standard for online tracking is established in the future that we need to follow, we will update this privacy policy to reflect that practice.
9. SECURITY
In Summary: We conduct measures to protect your offline and online privacy.
We implement measures to safeguard your information. When you submit sensitive information through our website, it is protected both online and offline.
In addition to online encryption, we also protect your information offline. Access to personally identifiable information is restricted to employees who need it for specific tasks, such as billing or customer service. The computers and servers storing this information are maintained in a secure environment.
10.DO WE MAKE UPDATES TO THIS POLICY?
In Summary: Yes, we may update this policy as needed to remain compliant with applicable laws.
Serenity Resolutions reserves the right to change this Privacy Policy from time to time, and may revise this privacy policy periodically. The updated version will display a new "Revised" date and will take effect as soon as it is available. We will notify you about significant changes in the way we treat personal information by sending a notice to the primary email address specified in your account, by placing a prominent notice on this page and updating the “Effective Date” at the top, and/or by updating any privacy information. Your continued use of the website and/or Services available after such modifications will constitute your: (a) acknowledgment of the modified Privacy Policy; and (b) agreement to abide and be bound by that Policy. We encourage you to review this policy regularly to stay informed about how we protect your information.
11. HOW CAN YOU CONTACT US ABOUT THIS POLICY?
If you have any questions or comments regarding this policy, you can reach us via email at info@serenityresolutions.com or by post mail at:
4099 McEwen Rd Suite 130
Dallas, Texas 75244
Serenity Resolutions welcomes your questions or comments regarding this Statement of Privacy. If you believe that Serenity Resolutions has not adhered to this Statement, please contact Serenity Resolutions at:
Serenity Resolutions LLC
4099 McEwen Rd Suite 130
Dallas, Texas 75244
Email: info@serenityresolutions.com
Phone: 248-997-7960
Effective as of: May 1, 2024